Customer Quality Management Employee (m/f/d)

Die Desay SV Automotive Europe GmbH hat ihren Hauptsitz in Weimar und ist Technologiespezialist für die Erstausrüstung von Fahrzeugen mit Elektronik-, Antennen- und Softwarelösungen. Über unsere Tochtergesellschaft Antenna Technology Center (Europe) ATC GmbH bieten wir anspruchsvolle Antennenmessungen und -dienstleistungen an. Unsere Unternehmenskultur ist von Dynamik, Vielfalt, Offenheit und Fairness geprägt.

Mit eigener Forschung, Entwicklung und Produktion stehen wir für höchste Qualität und Zuverlässigkeit. Desay SV Europe ist Teil von Huizhou Desay SV Automotive Co., Ltd. mit Sitz in China, einem führenden, börsennotierten Anbieter von Mobilitätslösungen in den Bereichen Smart Cabin, Smart Drive und Smart Service. Als Top 100 Zulieferer unterstützt Desay SV mit seiner hohen Technologiekompetenz Automobilhersteller weltweit bei der Mobilitätstransformation und macht das Fahren sicherer, komfortabler und effizienter.

• You are the central contact person and moderator of quality issues for our OEM customers
• You will be responsible for quality-related issues for products in series production
• From the systematic processing of customer complaints to the corresponding follow-up of measures, you will assume responsibility for the entire complaint management for hall and field faults
• you will coordinate the activities for analysing customer returns as well as the necessary activities of 3rd party quality service providers & resident engineers at the plant and directly at the customer's site
• You ensure that timely feedback is provided in customer portals according to customer requirements using common core tools (8D, 5W, FQE, etc.)
• You will develop preventive testing strategies for hall and field failures of new products and provide input to the parts handling process (Field Quality Engineering)
• You will be responsible for monitoring customer assessments and, in the event of deviations, will moderate the improvement programme with the relevant departments
• You will support the further development of a global customer quality-specific key performance indicator system and the derivation of sustainable corrective and preventive measures
• You are responsible for the implementation of change requests for products in series production in accordance with customer requirements (change management)
• You systematically plan quality assurance activities such as requalifications and product audits and provide these to the customer on time

• You have a university degree in a technical degree programme, for example mechanical engineering, industrial engineering or similar
• You have a high level of customer orientation, confident decision-making and problem-solving skills
• You have solid knowledge of creating 8D reports and error analyses using 5W or Ishikawa
• Knowledge and applicability of common automotive core tools is an advantage
• You have good knowledge of the MS Office package
• SAP application knowledge is an advantage
• Initial experience in the use of customer portals is also an advantage
• You are a team player, looking for a challenge with development potential and enjoy working independently
• You have very good written and spoken German and English skill