Customer Quality Management Employee (m/f/d)

  • Weimar
  • Permanent
  • Full-time

About us

Desay SV Automotive Europe GmbH is headquartered in Weimar, Germany, and is a technology specialist for the original equipment of vehicles with electronics, antenna and software solutions. Through our subsidiary Antenna Technology Center (Europe) ATC GmbH we offer sophisticated antenna measurements and services. Our corporate culture is characterized by dynamism, diversity, openness and fairness.

With our own research, development and production we stand for highest quality and reliability. Desay SV Europe is part of Huizhou Desay SV Automotive Co., Ltd. based in China, a leading, stock exchange-listed provider of mobility solutions in the fields of Smart Cabin, Smart Drive and Smart Service. As a top 100 supplier and with its high level of technology expertise, Desay SV supports car manufacturers worldwide in their mobility transformation, making driving safer, more comfortable and more efficient.

 

Your Tasks

  • You are the central contact person and moderator of quality issues for our OEM customers
  • You will be responsible for quality-related issues for products in series production
  • From the systematic processing of customer complaints to the corresponding follow-up of measures, you will assume responsibility for the entire complaint management for hall and field faults
  • you will coordinate the activities for analysing customer returns as well as the necessary activities of 3rd party quality service providers & resident engineers at the plant and directly at the customer's site
  • You ensure that timely feedback is provided in customer portals according to customer requirements using common core tools (8D, 5W, FQE, etc.)
  • You will develop preventive testing strategies for hall and field failures of new products and provide input to the parts handling process (Field Quality Engineering)
  • You will be responsible for monitoring customer assessments and, in the event of deviations, will moderate the improvement programme with the relevant departments
  • You will support the further development of a global customer quality-specific key performance indicator system and the derivation of sustainable corrective and preventive measures
  • You are responsible for the implementation of change requests for products in series production in accordance with customer requirements (change management)
  • You systematically plan quality assurance activities such as requalifications and product audits and provide these to the customer on time

 

Your Profile

  • You have a university degree in a technical degree programme, for example mechanical engineering, industrial engineering or similar
  • You have a high level of customer orientation, confident decision-making and problem-solving skills
  • You have solid knowledge of creating 8D reports and error analyses using 5W or Ishikawa
  • Knowledge and applicability of common automotive core tools is an advantage
  • You have good knowledge of the MS Office package
  • SAP application knowledge is an advantage
  • Initial experience in the use of customer portals is also an advantage
  • You are a team player, looking for a challenge with development potential and enjoy working independently
  • You have very good written and spoken German and English skill

 

We Offer

  Training and continuing education

  Individual training

  Company cell phone

  Company laptop

  30 Vacation days per year

  Flexible working hours

  Good traffic connections

  Mobile working

  Employee events

  Parking lot

  Weekly free fruit delivery

  Friendly and trustful colleagues

Contact person

Daryna Ihnatova
Recruiterin
Tel: +491735413647

Apply